Meet Juliana Rabbi – Country Lead Recruiter, Spain
NSC is an organisation of 2,500 people around the world. Our success is due to the brilliant work of the teams that service our multinational clients; so our success is also due to the individuals who recruit those brilliant teams.
Juliana is our gregarious and positively infectious Country Lead Recruiter for Spain, based in Barcelona. She regularly speaks at conferences on behalf of NSC, and runs internal workshops too, helping our staff make the most of their social media profiles ... as she does!
How would you describe yourself as a recruiter?
When I am dealing with a candidate, I try my best to be patient and polite, to keep the conversation open and to create a relaxed environment. I know that there are different interview styles, and each recruiter can do the process on their own way, but I believe I can make the most of the meeting with a candidate if I am friendly and not adding unnecessary stress to the situation. It doesn’t mean I never get angry, disappointed or leave with a “it was a waste of time” feeling – I am just human! But I aim to be very professional and value the time the candidate dedicated to me and to my company.
You are very dedicated to your job: as you move into senior roles, what motivates you to keep getting better?
When you have a Senior or a Country Lead Recruiter job title, it doesn’t mean anything if you are not a strong professional behind that. The higher the position you have, the more responsibility we have to update ourselves, and I do it constantly by reading about things in the recruitment industry, doing specific training, sharing my knowledge online with colleagues, following blogs, etc. I am very curious and I don’t like to do things always the same way. I challenge myself to get out of my comfort zone constantly, and I do the same in my personal life.
And how do you motivate your team?
Although I am very good at working independently, working as a team is a big help and an amazing support when needed. I always try to get the best out of people by identifying their strengths. Let’s be honest: not everybody is good at the same things, so why not let people shine for what they do best? I like to have the team sharing their knowledge with each other, and they feel special when doing that. It’s really important to keep the communication open. That is a must: especially when working in a team with people in different countries.
Last but not least, congratulating people for the good job they have done is free, and it has a great impact – when paying a compliment, be specific and say it out loud (when giving negative feedback, say that to the person, only).
I like to have a flexible lifestyle, and NSC provides me that
What impact do you think leaving your home country has?
I was born in Brazil and moved to Europe almost 13 years ago, and this move changed my life completely! The idea of experiencing new cultures and living abroad started when I was 17 years old and I went for a one month exchange program in the USA, to improve my English. I enjoyed the experience so much that I kept trying to find ways to experience a new lifestyle again. Moving to Spain was probably the thing that impacted my life most so far, and I would not change it for anything. When I got fluent in Spanish and English, I could adapt better and it boosted the possibilities to connect with different people and to have new job opportunities; this was amazing. I consider myself a citizen of the world now, and that is a constant balance between respecting differences, and learning and enjoying the experiences.
If you could give your 18 year old self career advice, what would it be?
Learn a new language! I would start with English, as it is the universal language to communicate at work, to travel and to make friends. I have been studying English since I was 14 years old, but it was not until I pushed myself to live abroad and use it on daily basis that I got the confidence to communicate properly. Another thing I would tell “young Juliana” would be: travel as early as possible. The world is too big to stay in the same place forever!
Can you briefly describe your role as a Country Lead Recruiter?
If I simplify it a lot, I would say “provide qualified candidates to fill up open positions, according to the business' needs”. What it really means is: I need to understand the business, the local market and what each client really needs; have a close relationship with the Hiring Managers; understand deeply the position I am recruiting for, to be able to share the information properly with the candidates; understand their background and experience, their expectations about the job and check if there is a “real” match with what we can offer; and finally guide the candidate in the process, until the moment they start working for NSC.
What skills makes one good at recruitment?
In general words, I would say have empathy with people – even if the candidate is not a good fit for the position, they still deserve respect. Being organized, because the amount of CVs, e-mails and information that we manage is huge, so if you are not an organized person, you will get lost in your own processes. The ability to work under pressure and meet deadlines is also a must, because when you have 14 open positions at the same time, and you have to deliver a good service, it’s not easy.
What is it that has driven your career progression?
After I graduated in Psychology in Brazil, I worked for a few years in that country, then I moved to Spain. I worked in a small hiring agency, to start my path in recruitment in Europe. I considered it was time to improve my English level, so I moved to Ireland for a while. Back in Spain, I wanted to move to a bigger company and use English on a daily basis at work, so I got a job in Manpower, in charge of a key account providing clients to IBM. After that, I was aiming for a job that I could keep using my language skills and also travel at the same time, and I worked as Senior Recruiter in Royal Caribbean cruise company. I started prioritizing flexibility at work, so I was lucky to get a job as Country Lead Recruiter at NSC! I strongly think that what drives your career progression should be your choice, aligned with your values, not just “go with the flow” and work in anything that comes your way.
I love to be the bridge between people and a job that can change their life
What gives you the most satisfaction in this role?
I know that my job impacts other people’s life, and that I make a difference in the world. A new job can be a new beginning, and it might completely change the lifestyle, the mood, the interests, etc. I love to be the bridge between people and a job that can change their life.
You recently delivered a workshop on social media at NSC. How important is social media in this role?
Presenting this workshop was an amazing opportunity to share my knowledge with the European Recruitment Team at the NSC London office. The recruitment process can happen in different ways: we can search for candidates, but candidates can also search for us as recruiters and as a company. If people don’t know you, they will never find you. When you show yourself out there, the way you are, people connect easily with you and they open up. I faced many candidates telling me, during the interview, that they saw my videos on my Youtube channel and that the videos helped them a lot, so they could know in advance, even before the interview, who they were going to speak with. Let’s not minimize the power of the connection. It sounds like a cliché, but if you are not online, you don’t exist...
NSC is a large, international organisation, does this present specific challenges?
Of course it does! We also compete with other large and international organizations, so we have to keep our standards high. We look for the best talent in the market, and that is not always easy, but that is what makes the job fun! It is also a great way to improve as professional and as a person.
What advice would you give to someone interviewing at NSC?
Be yourself. There is no point in lying in any job interview, it will come against you anyway at some point. Of course there are better ways to say things about us and about our work experience, but I am a strong advocate for the truth as the background to a job interview, in NSC or in another company.
Are there any traits that successful NSC candidates share?
Ability to work in a multinational environment and using different languages, as our clients are spread all over the world. Facility to learn, because the IT sector is very dynamic and there are always new things to learn. Having the potential to adapt and process the new information also makes a big difference. I also would mention the capability to multitask, having the flexibility to manage different responsibilities in a smooth way.
What do you enjoy most about working at NSC?
The flexibility I have. I can work from home, from NSC office, from the client’s office… I also support the recruitment projects of other colleagues in my team and the recruitment for other countries, and that sometimes means travel. I like to have a flexible lifestyle, and NSC provides me that.
To be a successful recruiter you need to be able to adjust quickly, be flexible and deliver results
You are a mentor at Foundation Quiero Trabajo. How important is it to you to use your skills to give back?
I had been searching for a while for a volunteer job, and when I found this one, it fitted perfectly! I do exactly what I do at NSC, but unpaid. I support women that find themselves outside of the job market for a long time to succeed in their job interviews by creating a better CV, and preparing them for the actual interview. I feel useful and powerful by sharing my knowledge with people that really need it, and probably wouldn’t be able to get this assistance from a different way. It pays off all my years and study and hard work. I feel really happy when the Organization writes back to me to say that a woman I mentored got a new job.
What do you enjoy outside of work?
I never stop! When my friends text me, the first question they ask is always “In which part of the world are you?”. I love travelling, I have been to 50 countries and counting! I also do improv theatre in English and I have a lot of fun. I enjoy riding my bicycle around Barcelona and I am also a “dog friki”.
NSC are continually recruiting. To see the opportunities at our growing organisation, visit our careers page here.