WHAT WE DO

WHATEVER YOU NEED
WE CAN HELP

The IT services market is at a real point of change with cloud based solutions, as-a-service solutions, utility based pricing, change in barriers to finance and companies wanting multi-national solutions.

Big organisations are saying "can we move quick enough to adapt to these changes”?

That's where we can help because we are an agile organisation that can react quickly.

We can help by providing the services big companies need: taking on staff, managing staff, optimising staff, deploying staff in different skill sets, different geographies and different locations.

SUPPLYING YOUR TECHNOLOGY

GETTING YOUR IT FROM B TO A (AND BACK AGAIN)


Sourcing the right equipment, on the right commercial terms, and maximising its lifecycle is fundamental to reducing your operating costs.

The hard part, is knowing how to do it.

That’s where we come in.

We know global procurement can be tricky – especially for big companies. It takes time, resources, and a dash of cunning, that are better spent elsewhere. But have no fear, this is our bread and butter.
 

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Whether you need help with a single part of the procurement process or the whole thing, we’re here for you, with expertise in:

  • Acquisition – researching, sourcing and buying assets.
  • Deployment – configuring, tagging and installing your equipment.
  • Management – online tracking, reporting and inventory of assets.
  • Reverse logistics & recovery – redeploying, recovering and disposing of assets.
  • Financing services – helping you reduce your upfront costs.
     

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How we do it

  • Global supply chain capability from procurement to reverse logistics
    We’ve got a global team of experts who can deal with every curveball you can throw at them.
  • Long-standing relationships with some of the world’s leading IT vendors
    Gained after years of successful projects. We’re trusted to meet everyone’s commercial objectives.
  • 60 logistics centres around the world
    So we can get to you, no matter where you are. Fast.
  • A comprehensive understanding of global asset and service delivery
    Solving financial, procurement, vendor, compliance, logistics, and end-user constraints. We get the job done, hassle-free.
MANAGING YOUR INFRASTRUCTURE

CAN'T LIVE WITH IT. CAN'T LIVE WITHOUT IT.


You’re probably delivering IT services that are critical to your business, but aren’t core to your business strategy. They are diverting scarce internal resources from what’s most important.

We can help.

We’ll improve your productivity and reduce overheads by sharing the burden of your IT service delivery.

With our managed infrastructure expertise, we can deliver non-core elements of your IT services, allowing you to become more agile, more efficient, and more focused.
 

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Here’s where we can help:

  • Managed IP-based Infrastructure Services – Monitoring and management.
  • Equipment-as-a-Service (EAAS) – IT hardware, delivered end to end, wrapped in a service.
  • Managed Service Desk Service – Fully resourced and managed from level 1 up.
     

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We’ve got the technology covered. With the processes, tools and nerds to cover all bases on the technical delivery:

  • Cloud and datacentre
  • Communication and collaboration
  • Network and mobility
MANAGING PEOPLE
DELIVERING OUTCOMES

WE SPEAK NERD IN 40 DIFFERENT LANGUAGES


We’re nerds and we’re proud.

We’ll always deliver you true experts. But how can you be sure you’ll achieve what you need with them?

That’s where we really help.

First and foremost we want to commit to getting you the result. We’ll help you save money, improve your IT capabilities, boost productivity and drive innovation. And share the risk along the way.

By providing talented people at every phase of the technology lifecycle, we can act as an extension of your existing team. Flex up and down as you need us, and ease the pressure on your in-house staff.

And while we’re doing that, you can focus on doing what you do best.
 

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How we do it

  • Over a decade of experience supporting global enterprises
    Providing world-class professionals, from a global network of talented, qualified and motivated nerds.
  • We love a result
    The value’s in the outcome, so we focus on that as much as providing you the right people. Whether it’s delivering workpackages, service levels, risk sharing, or commercial savings, we’ll commit.
  • Changing the wheels whilst the car’s running
    Our transition managers hate risk. They’re experts at setting up complex services without impacting our customer’s operations.
  • Flex up, flex down. Flex all around.
    Business isn’t linear, so we’re not either. We’ll flex with your business. We’re in it together.
  • The skills you need, where and when you need them
    Our global recruitment team are the best in the business. This is all they do. Whether it’s skills, locations, volumes, or time to hire, they love a challenge.
     

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GET YOUR NERDS THE RIGHT WAY

Find people with specific skills

Most companies want the ability to rapidly scale up their workforce when they need them – but don’t want more full time resources, a full-scale recruitment drive, external recruiters, and the HR overhead of more resources.

We help manage fluctuating resource needs, with easy access to a vast network of flexible, qualified IT professionals. We’ll manage everything, whilst you focus on your business.

Find people for specific functions

Businesses often benefit from completely handing over responsibility for specific business processes and the teams that support them, so they can focus on what they do best.

We’re more than happy to take on the responsibility – and risk – of managing your IT processes.

Whether you want to reduce costs, increase efficiencies, grow your IT capabilities – or all of the above – we can help by managing any of your IT department functions.

Project nerds

For big IT projects, it’s best to bring in a full team of focused people, for the life of the project.

By using a pricing model that’s based on your desired outcome and timescale – not the size of the team that’s needed – we can deliver consistent high quality, resources to flex with the project, and efficient service delivery that gets the job done.

TRANSFORMING YOUR BUSINESS

NEW TECH ISN'T CHEAP BUT DELIVERING IT BADLY WILL COST YOU MORE


We all know transforming your IT with improved technologies should be a great way to increase productivity, lower operational costs and provide greater control. For you, and your customers.

But we know that cost can be a big barrier, and failing to transform is often the major risk to achieving your planned business benefits.

That’s why we help our customers with innovative financial solutions for funding IT assets,  and our global Transformation team make sure benefits are realised. On time.
 

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How do we do it

  • Plan A. B. C and D
    All our Transformation team do are world-wide IT technology, resource and service transformations. They initiate, plan, execute, transform, mitigate, escalate, monitor, communicate and improve 24 x 7. Globally.
  • No finance. No romance.
    Without the right financial model, the transformation may not get off the ground. Asset ownership, asset transfers, balance sheets, purchase to deployment, equipment as a service. We craft innovative commercial solutions so you can realise your goals.
  • Managing the many parts
    Global logistics. Global vendor procurement. Global deployment. Contractual obligations. Some people will tell you it’s complicated. We never would. It’s our job to make it simple.
  • Scheduled. Committed.
    We don’t dodge our commitments. In fact we thrive on keeping them. We’ll bake our delivery commitments into your commercial model.
SUPPORTING YOUR OPERATIONS

TECHNOLOGY FORECAST - TODAY: AVAILABLE. TOMORROW: AVAILABLE.


No-one wants to worry about the availability of their technology. What’s really important is what you do with it. We let you focus on growing value, by providing a range of advanced support services that reduce cost and simplify your support burden.

We are unrivalled at complex global support solutions.
 

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With our comprehensive suite capabilities, we’ve got your back:

  • Global Operations Customer Centre (GOCC)
  • Incident Management & Resolution
  • Replacement Hardware Logistics
  • End of Support / End of Life hardware support
  • Asset Management (including Asset Recovery, Disposal & Returns)
  • Global On-Site Field Engineering for Incidents and MACs
  • Remote Engineering Support
  • Vendor Software Support & Technical Support Management
  • Client Service Management team
     

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How do we do it

  • Years of worldy experience
    Supporting hundreds of the biggest companies in the world, covering over a hundred countries, and millions of end devices.
  • Seamless on-site capability
    Expert field engineering know-how, tailored to follow your way of working. Available in 180 countries.
  • Global logistics
    Multiple logistics hubs, 130 spares depots with tens of thousands of spares and growing. Replacement parts are never too far away.
  • Service levels promised. And kept.
    It’s often said, “if you’re not measuring it, you’re not managing it”. We’re obsessive about setting targets, measuring, reporting, reviewing and improving. Continuously.
     

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Our deskside service

Our deskside service solves hardware or software issues, when your service desk needs to escalate the issues they can’t resolve.

When it comes to Operating System issues, our deskside team are well-placed to tackle any and all of your challenges – including inventory, spares and new user equipment as part of on-boarding and site relocation processes.

With options available for dedicated teams at your site, or for local engineers to attend when needed, we can deliver a flexible, cost-efficient service that suits you.

SECURING YOUR FUTURE

FORECAST: CLOUD, CLOUD AND MORE CLOUD


You might be led to believe that you can pack all your IT worries into cloud storage. The reality is that IT delivery is more complex, and commercial dependency is greater than ever before.

We’re experienced impartial advisors. We’re here to support our customers through the journey, and no-one else. We recommend solutions that will ensure any investments you make deliver the benefits that best suit your needs.
 

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Cloudy with a chance of Datacentres

Centralised. Distributed. Virtualised. Cloud. Remote. BYoD. Little wonder datacentres and application delivery are evolving beyond recognition to make the competitive leaps these technologies offer.

Few organisations have the resources to transform to the new, and run the old, at the same time. Whether it’s backfilling, or taking the lead we can help:

  • Data Centre Consolidation, Virtualisation & Transformation
  • Public, Private and Hybrid Cloud
     

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It’s still about the network

More freedom, more users, more internet of things, more services, more data. The network still has to take the load, more intelligently and more securely than ever before.

From our inception we’ve helped our customer evaluate, plan and embrace network technology to realise real competitive advantage:

  • End to end intelligent networking - wired to wireless, VPNs to remote access, WAN and LAN
  • Networked security – threat detection, firewalls and active management
  • Workforce mobility – ByoD, mobility management, end point security, privacy and authentication
     

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Communicate. Collaborate.

The lines are blurring; office and remote working, face to face and virtual meetings, contact centres and chatbots, customer service and Facebook. Productivity, cost, agility and globalisation are all driving organisations to reassess how they communicate with customers and each other.

With years of experience in the design, installation and management of effective communication solutions, we’re happy to share our expert knowledge of:

  • Web, voice and video collaboration tools
  • Telephony and messaging services
  • Contact centre and integration