Whatever the size of your business, and wherever you are, we’ll provide a single point of contact and multiple channels for all your support needs. This includes self-help, self-service, and chat enabled interactions with our support staff. With all devices and technologies covered anytime, anywhere, we put your people at the heart of our service, with quick response, expert guidance and total security for your peace of mind.
Everything is designed around your business needs. We can even take over your service desk operations, optimize it and continue improving it throughout the lifespan of the service – making it 100% ITIL compliant. It’s all up to you.
We’ll provide staff augmented customer managed or fully managed services and service desk agents, with the right mix of soft and hard skills – plus first rate language abilities.
Either Co located or on customer sites, our service desks are physically located throughout EMEA – EU and non-EU, US mainland and APAC.
We currently run a ‘follow-the-sun’ service delivery model, allowing a wide choice of locations.
We have extensive experience working with all major SD delivery platforms, and are currently using them to support our customers within their networks on a daily basis.
Fully integrated service packages, for a one-stop-shop for technical services, logistics, field engineering, network management, equipment sales and support –plus architect-led integration services.
Bespoke SD solutions, utilizing best-of-breed technologies, tailored and fully managed by our expert teams.
A wide range of solutions, from catch and dispatch to 1st, 2nd and 3rd level support, request fulfilment, IMACD, problem and change management.
We can also augment your own service desk with overflow services, such as ‘night owl’ service, ‘swivel chair’ service desk or even translation services.