ON-SITE SERVICES

Your increasingly tech-savvy workforce expects everything to run seamlessly. So we’ll create a solution that fits your unique needs – and our highly trained support staff will be on hand to give advice, proactively prevent problems, and deliver fast resolution to incidents.

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We offer the following services On-site:

INSTALL, MOVE, ADD AND CHANGE (IMAC)

IMAC is a standard service offering in an End User environment. Our service request planning capabilities are utilized to execute IMAC activities globally.

We offer the following services On-site:

BREAK/FIX

We’ll resolve reported IT incidents for all supported devices. Our skilled technicians, tools, and processes combine with a mature problem management process, to reduce critical service outages for your business.

REFRESH

We can provide end-to-end hardware and software migrations for large and small-scale projects, by applying the exact project management, scheduling, imaging, and software deployment tools that meet your needs.

DEPOT

We offer a depot solution for end user computing across all regions of the globe. Our ability to implement the required logistics solution means we can deliver depot services entirely designed to meet your needs.

TECH BARS

We’ll set up a tech bar at your place of work, to provide on-demand service for your staff, and an enhanced end-user experience.

DYNAMIC DISPATCH

Our dynamic scheduling capability optimizes our capacity and utilization of dedicated and dispatch technicians. This improves the overall efficiency of our resources, and ensures that the right support, with the correct skillsets, are assigned for service.

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WE DELIVER SUPPORT FOR:

DESKTOP

Via our mature service delivery and operational processes and tools, our goal is to reduce time and impact to your customers.
• Desktop hardware and software triaging
• Software deployment
• Equipment moves
• Asset tracking
• Disposals

LAPTOP

A mobile workforce is key to your business success, and we’re able to deliver fast, efficient service and minimize downtime via our device swap-out process
• Laptop hardware and software triaging
• Software deployment
• Equipment moves
• Asset tracking
• Disposals

TABLETS

Our skilled technicians are always on hand to solve problems and minimize the impact on your customers. This service includes hardware and software support for tablet devices based on the manufacturers’ requirements.

PRINTERS

We offer first-level support for managed printer devices, to triage issues and assist with arranging service with the product vendor.

MOBILE DEVICES

This includes the servicing of mobile devices, plus deployment, provisioning and replacement.

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FIELD ENGINEERS

 

EXECUTIVE SERVICES

We provide a ‘white glove’ offering to designated authorized users, such as key leadership and senior executives. This means we can deliver an elevated service, with an even faster turnaround time.

FIELD ENGINEERS

 

SMART HANDS

We’ve got you covered when it comes to providing engineers to support your infrastructure. Our trained technicians can assist your remote engineers to handle requests for servers, network, and security devices.

Please get in contact and we'll find the right solution for you

Get in contact