NEED A MANAGED SUPPORT SERVICE?
WE'LL TAKE CARE OF IT
With over 500 corporate customers in 49 countries, our client wanted us to take full responsibility for their global incident management and monitoring centre.
An international managed network and hosting company
With their network carrying millions of vital transactions every second, any loss of connectivity would have a massive impact on their customers
We created a managed support service for our client’s customers, dispatching engineering resources for individual incidents and resolving issues within four hours
• We achieved a 98% success rate in on-time incident resolution and helped improve the already high levels of customer satisfaction