Case study 035 - IT Services

NEED A MANAGED SUPPORT SERVICE?
WE'LL TAKE CARE OF IT

With over 500 corporate customers in 49 countries, our client wanted us to take full responsibility for their global incident management and monitoring centre.

Case study 035 - IT Services

The client

An international managed network and hosting company

The challenge

With their network carrying millions of vital transactions every second, any loss of connectivity would have a massive impact on their customers

The solution

We created a managed support service for our client’s customers, dispatching engineering resources for individual incidents and resolving issues within four hours

The results

• We achieved a 98% success rate in on-time incident resolution and helped improve the already high levels of customer satisfaction

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