Case study 016 - Financial Services

GLOBAL SOLUTIONS?
WE'VE GOT A WORLD OF EXPERIENCE

Managing the multiple delivery channels of a $165 billion a day exchange was causing this client several problems in both supply chain and operational delivery – so they came to us for help.

Case study 016 - Financial Services

The client

One of the world’s largest exchange groups, supporting over $165 billion of trades every day.

The challenge

Our client wanted to consolidate its spend with a single supplier by merging disparate business units, to provide accountability across its European delivery chain.

The solution

We provided a single, global service solution, providing support to over 40 technology partners.

Our global model delivers a simple, flexible contract structure for the procurement teams to govern. And by using a single service desk, we help bring certainty to the operational teams when they are in need.

The results

• We achieved or exceeded every service level target

• We removed over 50 suppliers from the supply chain

• We consolidated services into a single service desk solution

• We eliminated the unnecessary duplication of support costs
 

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