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One of the world’s largest financial companies asked us to cost-effectively upgrade 5,000 computers in 120 different locations over a single weekend.
One of the world’s largest financial companies, with offices and employees all over the world.
The client wanted to upgrade 5,000 assets in 120 national offices, in a way that was efficient and cost-effective.
The upgrade would need to take place over a single weekend, to ensure minimal disruption to productivity. The client set us a target of a maximum of 1% downtime.
We sourced engineers who were prepared to commit to working over the weekend, 3 weeks in advance.
We invested in training them remotely and completed a dry run prior to the live event, so they were confident they could complete the upgrades quickly and efficiently.
We also provided floor-walkers in each location, to ensure a smooth transition when staff returned on the Monday morning.
• We achieved zero loss of productivity, surpassing the client’s 1% downtime target
• We guaranteed provision of trained, high-quality staff
• We introduced the flexibility to both quickly scale up or scale down staff as required
• The client was so pleased with the transition, they subsequently asked us to upgrade another 3,000 devices later in the year.