nscglobal - outstanding customer experience

nscglobal works hard to deliver an outstanding customer experience. It’s for this reason that many of our customers have been with us since the start, in 1997.

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Capabilities

24 x 7 Customer Service Center with skilled support staff focused on resolving incidents first time
Suite of service management tools to monitor service performance thresholds, generate and manage incidents and changes, track customer asset information.
Order management system to manage customer orders and logistics.
Service and account management
For many of our accounts we provide on-site pre and post sales account support.
Provides a single point of accountability for all service issues.
Service Management is provided locally.
Reporting is provided on KPIs that are important to the client at client agreed intervals.

nscglobal's Customer Service Portal is an integral part of NSuranCe, our range of managed services, enabling:

NSuranCe Dashboard – places the most important information at your fingertips
Incident Management - Submit trouble tickets and get status reports automatically.

Change Requests - Submit change requests on-line.
Performance Reporting - Understand real-time and historical service performance information.
Service Reporting – Understand the overall performance of your Service.
Service Information – Retrieve service configuration and related information.

Find out more about our Managed Services Portal here.